Terms of Service
Welcome to Heddalawas, your trusted online destination for elegant and high-quality dresses designed to inspire confidence and timeless beauty. These Terms of Service (“Terms”) govern your use of our website, www.heddalawas.com, and the purchase of any products or services offered on our platform. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our site or making a purchase.
If you do not agree with any part of these Terms, please do not use this website.
1. General Overview
Heddalawas (“we,” “our,” or “us”) operates this website to provide customers with an enjoyable and secure online shopping experience. These Terms apply to all visitors, users, and purchasers on our site. We reserve the right to update or revise these Terms at any time without prior notice. Changes will take effect immediately once posted on this page.
By continuing to use the website after updates are made, you acknowledge and agree to the revised Terms.
2. Eligibility and Account Responsibilities
To access or purchase from our website, you must be at least 18 years of age or have the consent of a legal guardian. You agree to provide accurate, complete, and current information when registering an account or completing a purchase.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. We reserve the right to suspend or terminate accounts if we detect fraudulent activity, false information, or violations of these Terms.
3. Product Information and Availability
We make every effort to ensure that our dress descriptions, images, and prices are accurate. However, occasional errors may occur. We reserve the right to correct any inaccuracies or update information without prior notice.
All items are subject to availability. In the event that a product is out of stock or discontinued, we will notify you via email and may offer an alternative or a full refund.
Please note that slight variations in color or texture may occur due to differences in monitor displays or fabric production.
4. Pricing and Payments
All prices displayed on Heddalawas.com are listed in USD (United States Dollars) unless stated otherwise. Prices do not include shipping fees or applicable taxes, which are added at checkout.
We accept major credit cards, debit cards, and other secure payment methods. By submitting your payment information, you authorize us to charge the full purchase amount, including taxes and shipping costs, to your selected payment method.
Heddalawas uses secure encryption technology to ensure safe online transactions. We reserve the right to change prices or promotions at any time without notice.
5. Order Processing and Acceptance
After placing an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance. Your order is considered accepted once we have verified your payment and shipped your items.
We reserve the right to cancel or refuse any order for reasons including, but not limited to:
- Product unavailability
- Errors in pricing or product details
- Fraudulent or suspicious transactions
- Payment authorization issues
If your order is canceled, we will notify you promptly and issue a refund for any amount charged.
6. Shipping and Delivery
We aim to process and dispatch all orders as quickly as possible. Estimated delivery times are provided for convenience only and may vary depending on destination, customs clearance, or courier delays.
Customers are responsible for providing accurate shipping details. Heddalawas is not liable for packages lost or delayed due to incorrect addresses or unforeseen courier issues.
Detailed shipping information, including rates and estimated delivery times, can be found on our Shipping Policy page.
7. Returns and Exchanges
We want you to love your purchase. If you are not fully satisfied with your order, you may return eligible items within 30 days of delivery. Returned products must be unused, unwashed, and in their original packaging.
Certain items—such as final sale, custom, or promotional dresses—are not eligible for return or exchange.
Please review our full Return and Exchange Policy for detailed instructions and applicable conditions.
8. Intellectual Property
All content on Heddalawas.com, including text, images, designs, logos, graphics, and layout, is the exclusive property of Heddalawas and protected by international copyright, trademark, and intellectual property laws.
You may not copy, distribute, or reproduce any material from our website without written permission. Unauthorized use may result in legal consequences.
9. User Conduct
By using our website, you agree not to engage in activities that could harm, disrupt, or misuse our services. This includes but is not limited to:
- Uploading harmful software or viruses
- Attempting unauthorized access to our systems
- Engaging in fraudulent transactions
- Posting false or misleading information
Violation of these Terms may result in termination of your access to the site and possible legal action.
10. Limitation of Liability
To the maximum extent permitted by law, Heddalawas shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
This includes, but is not limited to, loss of profits, data, or business interruption. Our total liability shall not exceed the total amount paid for your order.
11. Indemnification
You agree to indemnify and hold harmless Heddalawas, its affiliates, employees, and partners from any claims or damages resulting from your violation of these Terms or misuse of our website.
12. Privacy and Data Protection
We value your privacy. Personal information collected on our website is governed by our Privacy Policy, which details how we collect, use, and protect your data. By using this site, you consent to the practices outlined in the Privacy Policy.
13. Third-Party Links
Our website may contain links to third-party websites for informational or promotional purposes. Heddalawas is not responsible for the content, accuracy, or privacy practices of external sites. Accessing these links is at your own risk.
14. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively by the competent courts of that jurisdiction.
15. Termination
We reserve the right to terminate or suspend your account or access to our website at any time, without notice, for violations of these Terms or misuse of our services.
16. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
📧 Email: customercare@heddalawas.com
🌐 Website: www.heddalawas.com