Privacy Policy

At Heddalawas, we value the privacy and trust of our customers. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website www.heddalawas.com, make a purchase, or communicate with us. By using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or provide any personal information.

1. Information We Collect

We collect different types of information to provide and improve our services:

a. Personal Information

When you interact with our website, we may collect personal data such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (e.g., credit/debit card details)
  • Order history and preferences

This information is collected when you create an account, place an order, subscribe to our newsletter, or contact us through customer service.

b. Non-Personal Information

We also gather non-identifiable data automatically, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Date and time of visits
  • Pages viewed and time spent on our site

This information helps us understand how visitors use our website and allows us to enhance user experience and security.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Managing your account and preferences
  • Communicating with you about your purchases, returns, or inquiries
  • Sending promotional offers or newsletters (only if you have opted in)
  • Improving our products, services, and website functionality
  • Preventing fraud, unauthorized transactions, and other illegal activities
  • Complying with legal obligations and responding to law enforcement requests

We do not sell or rent your personal information to third parties for marketing purposes.

3. How We Protect Your Data

Protecting your personal information is our top priority. We use a combination of administrative, technical, and physical safeguards to ensure your data remains secure.

Our website uses SSL (Secure Socket Layer) encryption to protect your payment information and personal details during transmission. Access to your personal data is restricted to authorized personnel who require it to perform their job functions.

While we take every reasonable precaution to protect your information, no method of online transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security but continuously work to strengthen our systems against potential breaches.

4. Cookies and Tracking Technologies

Heddalawas uses cookies and similar technologies to improve website performance and user experience.

Cookies are small files stored on your device that help us recognize you when you return to our website. We use cookies to:

  • Remember your preferences and shopping cart contents
  • Analyze website traffic and user behavior
  • Provide personalized product recommendations
  • Improve site navigation and speed

You can choose to disable cookies through your browser settings. However, please note that some parts of our website may not function properly if cookies are disabled.

For more details, please review our Cookies Policy.

5. Sharing Your Information

We may share your information with trusted third-party partners who assist us in operating our website and fulfilling your orders, including:

  • Payment processors
  • Shipping and logistics companies
  • Email marketing providers
  • IT and analytics service providers

All third parties are contractually obligated to protect your data and use it only for the purpose of providing specific services to Heddalawas.

We may also disclose your information if required by law, such as responding to court orders, legal investigations, or government requests.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain conditions.
  • Withdrawal of Consent: Withdraw consent to receive marketing communications at any time.
  • Data Portability: Request that your personal data be transferred to another service provider.

To exercise these rights, please contact us at customercare@heddalawas.com. We may need to verify your identity before processing such requests to ensure your data is protected.

7. Email Communications and Marketing

If you subscribe to our newsletter, you may receive promotional emails about new collections, sales, and exclusive offers. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by contacting us directly.

We will continue to send you essential service-related communications (such as order updates or account notifications) even if you unsubscribe from marketing emails.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

For example:

  • Order and billing information may be retained for accounting and tax purposes.
  • Account information is retained as long as your account remains active.

Once the data is no longer required, it will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information on third-party sites.

10. Children’s Privacy

Our website and products are not directed toward children under the age of 16. We do not knowingly collect or store information from minors. If we become aware that we have inadvertently collected data from a child, we will delete it immediately.

11. International Data Transfers

As Heddalawas operates globally, your personal information may be transferred and processed outside your country of residence. We ensure that appropriate safeguards, such as contractual data protection clauses, are in place to maintain the security and legality of international data transfers.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after such updates constitutes acceptance of the new terms.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us at:

📧 Email: customercare@heddalawas.com
🌐 Website: www.heddalawas.com

Our customer support team will respond promptly to assist with your inquiry.