Shipping and Return

At Heddalawas, we are committed to providing our customers with high-quality dresses and exceptional service. This Shipping and Return Policy outlines the terms and procedures for processing, delivering, and returning products purchased through our website. Please read this policy carefully before placing your order. By shopping with us, you agree to the following terms.

1. Shipping Policy

a. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. During peak seasons or promotional events, order processing times may be slightly longer.
Once your order has been processed, you will receive a confirmation email containing your order details and tracking information once your package has been shipped.

If there are any issues with your order—such as out-of-stock items or address errors—our customer service team will contact you at customercare@heddalawas.com for clarification before shipping.

b. Shipping Methods and Delivery Times

We offer several shipping options to accommodate our customers worldwide.

  • Standard Shipping: Estimated delivery within 7–15 business days after dispatch.
  • Express Shipping: Estimated delivery within 3–7 business days, depending on the destination.
  • Free Shipping: Available on orders over a certain value threshold, as indicated on our website.

Please note that delivery times are estimates and may vary based on your location, customs processing, and external factors beyond our control, such as carrier delays or weather conditions.

c. International Shipping

Heddalawas ships to most countries around the world. However, some remote or restricted regions may not be eligible for delivery.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their respective countries. These charges are not included in the purchase price and must be paid upon delivery.

If your order is refused due to unpaid customs duties or incorrect shipping information, we cannot issue a refund for the shipping costs.

d. Tracking Your Order

Once your order has been shipped, a tracking number will be sent to your registered email address. You can use this tracking number to monitor the delivery status on the carrier’s official website.
If you experience difficulties tracking your order, please contact our customer service team at customercare@heddalawas.com for assistance.

2. Return Policy

We hope you love your purchase from Heddalawas, but we understand that sometimes returns may be necessary. We want you to shop with confidence, so we offer a flexible return policy to ensure your satisfaction.

a. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of receiving your order.
  • The item must be unused, unworn, unwashed, and in its original packaging with all tags and labels attached.
  • The item must be free from stains, perfumes, or damage caused by the customer.

Please note that certain items, such as final sale products, custom-made dresses, or intimate apparel, are non-returnable for hygiene and manufacturing reasons.

b. How to Initiate a Return

To request a return, please contact us via customercare@heddalawas.com with the following information:

  1. Your order number
  2. The item(s) you wish to return
  3. The reason for the return
  4. A clear photo of the item (if it arrived damaged or defective)

Once your request is approved, our team will provide you with return instructions, including the return address and any applicable shipping details.

Please do not return any items without prior authorization, as unregistered returns may not be processed or refunded.

c. Return Shipping Costs

Customers are responsible for covering the return shipping costs unless the item received was defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping method for all returns. Heddalawas cannot be held responsible for lost or untraceable packages.

d. Inspection and Refund Process

Once we receive your returned item, it will undergo a quality inspection to confirm eligibility.

  • Approved returns will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping fees, customs duties, and taxes are non-refundable.

If the return does not meet our eligibility criteria, the item will be sent back to you, and no refund will be issued.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original product for a refund and placing a new order for your preferred size, color, or style.

If the item you received was defective or incorrect, please contact us immediately at customercare@heddalawas.com with supporting photos, and we will arrange a replacement at no additional cost.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with the following details:

  • Order number
  • Description of the defect
  • Clear photos of the damaged area

Our team will review your case and provide a solution—either a replacement, repair, or refund—depending on the situation.

5. Order Cancellations

Orders can only be canceled within 12 hours of purchase if they have not yet been processed or shipped. Once the order has been dispatched, we cannot cancel or modify it.
To request an order cancellation, please email customercare@heddalawas.com as soon as possible.

6. Non-Delivery and Incorrect Address

Please ensure that your shipping address and contact information are accurate before placing your order.
Heddalawas is not responsible for non-delivery or delays caused by incorrect addresses, incomplete information, or missed delivery attempts.

If a package is returned to us due to an incorrect address, customers will be responsible for the reshipping fees.

7. Contact Information

For questions or assistance regarding shipping, returns, or exchanges, please reach out to our customer care team:

📧 Email: customercare@heddalawas.com
🌐 Website: www.heddalawas.com

We aim to respond to all inquiries within 24–48 business hours.

8. Policy Updates

Heddalawas reserves the right to modify or update this Shipping and Return Policy at any time without prior notice. Any changes will be reflected on this page with an updated “Last Revised” date.